FAQ's

About Karrimor SF

Absolutely. We are currently manufacturing for many brands under their own name. Please see click here for more information

Karrimor SF a separate company to Karrimor and we operate under a license agreement. The designs are ours, we use our own manufacturing facility and we are regularly audited by defence departments to ensure our quality management systems meet their requirements.

If you have an enquiry about a Karrimor product, then please click here.

Our Products

PLCE stands for Personal Load Carriage Equipment. This means when stated, certain packs will accommodate PLCE side pockets. Please click here for more information.

The Karrimor SF SA Back System is a design feature incorporated into some backpacks and rucksacks produced by Karrimor SF. This system is designed to provide users with a comfortable and supportive fit, particularly during extended periods of wear.

Ensuring the perfect fit of your backpack is crucial for comfort during any adventure, and the Karrimor SF SA Back System ensures just that. 

Please click here for more information

Backpacks manufactures like Karrimor SF often utilise YKK zips as a testament to their commitment to quality and reliability. 

YKK, short for Yoshida Kogyo Kabushikikaisha, is a Japanese company renowned worldwide for its excellence in zipper manufacturing. YKK zips are synonymous with durability, known to withstand the demanding conditions encountered during outdoor activities such as hiking, camping, and mountaineering.

Shipping

We do have a network of distributors and dealers around the world who offer shipping locally. Please check our interactive map to find your local supplier here.

Orders placed through karrimorsf.com will usually dispatch within 48 hours but may take longer due to larger order volumes or unexpected factors. We will always endeavour to ship your order as soon as possible and communicate any delays to you promptly.

All orders will ship via DHL with tracking information. Standard delivery time is usually between 3-7 days.

An automated email with a delivery confirmation number will be sent for all orders. Please note, in some cases, it may only update once the item has been delivered.

Refunds

We rely on your satisfaction to spread the news about Karrimor SF products. When you purchase online from Karrimor SF.com you are covered by a 14 day satisfaction guarantee. This means if you are not satisfied with the product, you can return to us (as new, in packaging) for a full refund within 14 days of the original purchase date.
Please read our Full Policies/Terms & Conditions

Authorised returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. We can only authorise a return if you have contacted us prior to returning the product. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.

Warranty

To read more about our warranty policy please read here.

If you purchased your product from a dealer/Retailer, this is your first point of contact.

If you purchased your product from Karrimor SF.com please fill out the warranty form here. A member of the Karrimor SF team will contact you ASAP advising of the best address and method for returning your product.

Yes, All Karrimor SF products are covered by the manufacturer warranty provided they are purchased from an Authorised Reseller. In the event of a warranty issue please refer back to your place of purchase for warranty service.

Wholesale

We are looking for new distributors & dealers, if you think Karrimor SF would complement your product range, please complete our Contact Form.

Media & Press

Great! Get in touch with us at sales@karrimorsf.com and we'll sort you out.

We currently run a product tester/reviewer program. Please follow this link and complete the form.
Product Reviews.

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