FAQ

For information on our Terms & Conditions – Please read our Full Policies/Terms & Conditions

About Karrimor SF

Absolutely. We are currently manufacturing for many brands under their own name. Please see click here for more information
Karrimor SF a separate company to Karrimor and we operate under a license agreement. The designs are ours, we use our own manufacturing facility and we are regularly audited by defence departments to ensure our quality management systems meet their requirements.
If you have an enquiry about a Karrimor product, then please click here

OUR PRODUCTS

PLCE stands for Personal Load Carriage Equipment. This means when stated, certain packs will accommodate PLCE side pockets. Please click here for more information
Info on F-Format Back System
The SA Back System means you can adjust your pack on the move. Please click here for more information

SHIPPING

We do have a network of distributors and dealers around the world who offer shipping locally. Please check our interactive map to find your local supplier here.


If you cannot find a local reseller, please feel free to purchase from this site.
Orders placed through karrimorsf.com will usually dispatch within 48 hours but may take longer due to larger order volumes or unexpected factors. We will always endeavour to ship your order as soon as possible and communicate any delays to you promptly.
All orders will ship via DHL with tracking information. Standard delivery time is usually between 3-7 days.


An automated email with a delivery confirmation number will be sent for all orders. Please note, in some cases, it may only update once the item has been delivered.

RETURNS

We rely on your satisfaction to spread the news about Karrimor SF products. When you purchase online from Karrimor SF.com you are covered by a 30 day satisfaction guarantee. This means if you are not satisfied with the product, you can return to us (as new, in packaging) for a full refund within 30 days of the original purchase date.
Please read our Full Policies/Terms & Conditions
Authorised returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. We can only authorise a return if you have contacted us prior to returning the product. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.
Please read our Full Policies/Terms & Conditions

WARRANTY

To read more about our warranty policy please read here.
If you purchased your product from a dealer/Retailer, this is your first point of contact.

If you purchased your product from Karrimor SF.com please fill out the warranty form here. A member of the Karrimor SF team will contact you ASAP advising of the best address and method for returning your product.
Yes, All Karrimor SF products are covered by the manufacturer warranty provided they are purchased from an Authorised Reseller. In the event of a warranty issue please refer back to your place of purchase for warranty service.

WHOLESALE

We are looking for new distributors & dealers, if you think Karrimor SF would complement your product range, please complete our Contact Form

MEDIA

Great! Get in touch with us at sales@karrimorsf.com and we'll sort you out.
We currently run a product tester/reviewer program. Please follow this link and complete the form.
Product Reviews

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